The Icon Addon No Longer Accepts Links - Question | JoomShaper

The Icon Addon No Longer Accepts Links

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Dominik

SP Page Builder 1 week ago

I created a table and added an icon add-on to it that’s supposed to open a PDF when clicked. It’s always worked so far. Now I can select and add the file, but the link to the file remains empty. I’ve created a video to help explain:

https://drive.google.com/file/d/1VNw7y71hiQZKhG6LFKJDb3XSZwcIu6Tx/view?usp=sharing

If I enter the path manually, it works (that’s how it was with the mail icon in this table as well).

Why isn’t this working for me?

Thanks, Dominik

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3 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #222189

Hello Dominik,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I need access to check the drive image. Please make it publicly accessible and share it in the hidden content box. You can also use other platforms to share link here. For example: Lightshot or Imgur

In general, icon addon link works. I have just tested. After checking your screenshot, I will further investigate the issue.

Best regards

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Dominik
Accepted Answer
1 week ago #222336

Hi Ofi

I received an error message: “Request Entity too large” (Code 413). I followed your troubleshooting steps and now have the following settings on the server:

  • SecRequestBodyLimit 546870912
  • SecRequestBodyNoFilesLimit 546870912
  • LimitRequestBody 20971520

ModSecurity is disabled. I can now edit the page in the backend without any issues. However, I have a fairly large table that looks very cluttered in the backend and is therefore tedious to edit. On the frontend, the page is incredibly slow. The page has only been this slow since I added the table. How is that possible? Could you take a look at this? Thanks in advance.

Dominik

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #222458

I have checked the page and your table. Please use Raw HTML addon and use HTML <table> tag for this long table. This will be faster I believe.

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